Customer Service

Returns & Exchanges

Your satisfaction matters to us. Please review our policy before completing your order.

At KukaDrew Beauty, we want you to love your hair. Because we sell hair products, hygiene is our top priority, so please review the details below carefully before placing or completing your order.

Returns & Exchanges

For hygiene reasons, hair that has been worn, installed, washed, cut, colored, or altered in any way cannot be returned or exchanged. To be eligible, items must remain unused and in their original packaging.

Please contact us within 7 days of delivery for any return or exchange request. Once we receive and approve your request, we'll guide you through the next steps.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery and include clear photos or videos of the product and its packaging. This helps us review the issue quickly and make things right for you.

Order Cancellations

Cancellation requests must be made before your order has shipped. Once an order has shipped, it can no longer be canceled.

Need Help?

Have a question about your order, a return, or an exchange? Our team is always happy to help.